"Madhu helped my sales team embrace change and be more responsive to our clients, all while having fun and building better relationships with each other."
Johna Johnson Director of Sales, American Airlines, NYC Region
Every interaction is a culturally diverse interaction.
I often hear coaches, leaders and HR folks say something akin to, “When talking with someone who looks different than me, I want to make sure I’m being culturally aware.” This is the wrong way to think about cultural differences. Every interaction among human beings involves some aspect of cultural difference. When I’m with my growing-up family, we look like a pretty homogenous group of Indian-Americans
It doesn’t take much to look beneath the surface and see all kinds of cultural difference.
Some of us live in suburbs we grew up, some of us moved to big cities. Some of us are parents, some are child-free. Some cook Indian food at home, others couldn’t make a chapati to save their lives. Some of us married Indians and some did not.
Even if you share many cultural identities and experiences with another person, there is still cultural difference between you.
The richness of cultural difference is erased when we don’t dig deep enough to find it and we all lose out.
In order to create workplaces in which people can contribute from their whole selves, we must get beyond the thinking that diversity only exists when we can see it or when it exists on certain dimensions like race and gender.
The next time you think you aren’t in a culturally diverse interaction, think again. What assumptions are you making? What are you missing?